Legal Notice, Terms & Conditions and Privacy Policy

Accuracy of Information

EURONAT endeavours to ensure that the information published on the website is accurate and up to date, but cannot guarantee the accuracy, completeness or currency of all content.

Information, visuals and prices provided are for guidance purposes only and are non-contractual.

Accordingly, EURONAT shall not be held liable for:

• any errors or omissions that may remain despite the care taken in updating the website,
• nor for the consequences of using or interpreting the information and content available.

Intellectual Property

All content on this website — including trademarks, texts, photographs, illustrations, logos, videos, visuals, downloadable documents, page structures, source code, databases, graphic design standards and, more generally, any element comprising the website — is the exclusive property of SAS EURONAT or its partners who have authorised its use.

These elements are protected by the provisions of the French Intellectual Property Code and by applicable international conventions on copyright, trademark law and database protection.

Any reproduction, representation, modification, publication, adaptation, translation, distribution or dissemination, in whole or in part, of all or any part of the website or its content, by any means whatsoever, without the prior express written authorisation of EURONAT, is strictly prohibited and constitutes an act of infringement subject to sanctions under Articles L.335-2 et seq. of the French Intellectual Property Code.

Photographs, plans and visuals presented on the website are non-contractual and may not under any circumstances give rise to liability on the part of EURONAT.

Access to the website does not confer any intellectual property rights on the user in respect of any element of the website, which remains the exclusive property of EURONAT.

In particular, all users are prohibited from:

• reproducing, copying, distributing or exploiting all or any part of the content, whether for commercial purposes or otherwise, without prior written authorisation from EURONAT;
• removing or modifying any copyright notice, trademark or legal notice appearing on the website;
• introducing, by any means, data liable to alter the content or operation of the website.

Any unauthorised use of the website or any of its elements may be subject to civil and/or criminal legal proceedings.

The photographs, videos, illustrations and texts presented on this website come from EURONAT’s internal database or are used with the permission of their authors. Any request to reproduce all or part of this content must be submitted in writing to EURONAT. Photo credits are available on request.

User Responsibility

Users access and use the website entirely at their own risk.
They undertake not to use the website or its content for purposes contrary to law, public order or public decency, or in a manner likely to infringe the rights or reputation of EURONAT or third parties.

Users undertake in particular:

• not to introduce data likely to alter the operation, security or integrity of the website;
• not to disseminate messages, images or content of a racist, defamatory, abusive, obscene, violent, political, commercial or otherwise unlawful nature.

In the event of a breach of these obligations, SAS EURONAT reserves the right to take civil and/or criminal action against the user and, where appropriate, to transmit the necessary information to the competent authorities.

Availability and Security

SAS EURONAT takes all reasonable steps to ensure continuous and secure access to the website, 24 hours a day, 7 days a week.
However, EURONAT reserves the right, at any time and without prior notice, to suspend, restrict or interrupt access to the website or certain pages, in particular for maintenance, updates or force majeure.

SAS EURONAT shall not be held liable for:

• temporary or permanent interruptions to the website or member area;
• material or non-material damage resulting from the use of the website;
• technical incompatibilities between the website and the user’s hardware or software;
• characteristics inherent to the internet, including risks of interception, hacking, data loss or viruses;
• fraudulent use by a third party of information available on the website.

Each user is responsible for protecting their own equipment, data and software against intrusion, contamination or misappropriation.

Limitation of Liability

To the extent permitted by law, SAS EURONAT shall not be held liable for any direct or indirect, material or non-material, foreseeable or unforeseeable damage arising from:

• access to or inability to access the website;
• use of the website or any service accessible via the internet;
• or the interpretation or use of information made available.

The user acknowledges that use of the website, products or services offered is entirely at their own risk.

Hyperlinks

The website euronat.com may contain hyperlinks redirecting to other websites operated by third parties.

These links are provided for information and convenience purposes only. SAS EURONAT has no control over the content or operation of these external websites, nor over the data protection practices they apply.

Accordingly, SAS EURONAT shall not be held liable for the content, availability or any direct or indirect damage resulting from consulting or using these third-party websites.

Equally, the presence of links to euronat.com on third-party websites does not in any way imply that SAS EURONAT endorses, validates or supports their content.

Products, services or information offered by third parties and accessible via such links are subject exclusively to the general terms applicable to those third parties. SAS EURONAT accepts no liability in this regard.

The creation of hyperlinks to any page or document on euronat.com is permitted, provided that such links respect EURONAT’s editorial standards and values, are not created for the purpose of disparagement, and do not infringe the image, reputation or rights of SAS EURONAT. Prior written notice must be given to SAS EURONAT before any such link is established.

This permission does not extend to websites that disseminate unlawful, defamatory, pornographic, violent, racist, xenophobic, political, contentious or discriminatory content, or any content that is generally liable to cause offence or infringe human dignity.

SAS EURONAT reserves the right to withdraw authorisation for a hyperlink to its website at any time if it considers that the link does not comply with the above conditions or is contrary to its interests.

Data Controller

SAS EURONAT acts as data controller within the meaning of Article 4.7 of Regulation (EU) 2016/679 of 27 April 2016 (the General Data Protection Regulation — GDPR), and of Law no. 78-17 of 6 January 1978 as amended, relating to data processing, files and individual liberties.

In this capacity, SAS EURONAT determines the purposes and means of personal data processing carried out in the context of managing its activities (bookings, stays, thalasso treatments, communications, customer relations and legal obligations).

SAS EURONAT ensures that all personal data processing:

• is carried out lawfully, fairly, and transparently,
• is collected for specified, explicit, and legitimate purposes,
• and is subject to appropriate technical and organizational measures guaranteeing its security and confidentiality, in accordance with Article 24 of the GDPR.

Where certain operations involve other entities within the France 4 Naturisme network, those entities may act as joint controllers or recipients of data, strictly within the scope defined by the stated purposes and in accordance with a clear joint controller agreement between the parties.

This privacy policy may be updated at any time to reflect changes in regulations or in the processing carried out by SAS EURONAT. The date of the last update is shown at the top of the page.

Your Rights

In accordance with the General Data Protection Regulation (GDPR – EU 2016/679) and the amended Data Protection Act, you have the following rights:

• Right to access your personal data,
• Right to rectification of inaccurate or incomplete data,
• Right to object to the processing of your data for legitimate reasons or for commercial prospecting purposes,
• Right to restriction of processing in cases provided for by regulations,
• Right to data portability for data you have provided, when processing is based on consent or the performance of a contract,
• Right to erasure (“right to be forgotten”), within applicable legal limits,
• Right to define the fate of your data after your death.

SAS EURONAT has not appointed a Data Protection Officer (DPO), as it is not legally required to do so given the nature and volume of the processing it carries out.

For any question relating to the protection of your personal data, or to exercise your rights (access, rectification, objection, erasure, restriction, portability or post-mortem instructions), you may contact SAS EURONAT as follows:

• By mail: EURONAT – Lieu-Dit Dépée 33590 Grayan-et-l’Hôpital, FRANCE
• By email: info@euronat.fr

To facilitate the processing of your request, please include your full name, email address, postal address and, where applicable, your customer number or booking reference. Certain requests (in particular the right of access) may require a signed copy of a proof of identity.

A response will be sent within one month of receipt of the request. This period may be extended by a further two months in cases of complexity or a high volume of requests; in such cases, you will be informed accordingly.

If, after contacting us, you consider that your rights have not been respected, you may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL): www.cnil.fr – 3 Place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07.

Purposes of Processing

Data collected by SAS EURONAT is processed exclusively to meet specified, explicit and legitimate needs. It is not subject to any further processing incompatible with those purposes.

The main purposes are as follows:

• Management of bookings and stays: registration, confirmation, monitoring and invoicing of stays or services booked via the SecureHoliday (CTOUTVERT), Naxi (Inaxel) or Aquao (Septeo Group) platforms.
• Customer relationship management: communication before, during, and after the stay, responses to information requests, processing of complaints or specific requests.
• Commercial communication and loyalty building: sending newsletters, information, and offers related to SAS EURONAT or the France 4 Naturisme network, subject to your consent.
• Administrative, accounting, and legal management: issuing invoices, maintaining accounting records, compliance with tax and tourism obligations.
• Security of stays and access control: creation and management of secure access badges, ensuring the safety of the site and holidaymakers.
• Service quality improvement: production of anonymized statistics and attendance analyses to better adapt our services to customer needs.

EURONAT undertakes not to use data for purposes other than those stated above.

Data Collected

SAS EURONAT collects only the data strictly necessary for managing the customer relationship, processing bookings, managing services and associated communications.

The categories of data collected are as follows:

• Identification and contact data: last name, first name, postal address, email address, phone number(s), date of birth, nationality.
• Data related to booking and stay: stay dates, type of accommodation or service, group composition, any preferences, booking history, and associated communications.
• Billing and payment data: amount, method, and date of payment, information necessary for accounting and managing legal obligations.
• Data related to security and access: customer photograph taken upon arrival, used exclusively for the creation of the secure access badge to the centre. These photographs are neither transmitted nor used for other purposes.
• Data relating to minors is collected only from holders of parental authority, and solely for the needs of the stay: identification of participants, security management, creation of access badges, and compliance with legal obligations regarding tourist accommodation.

This data is recorded and processed using the following tools:

• the Naxi-Gestion software, published by Inaxel, for stay management,
• the SecureHoliday booking system, published by Ctoutvert, for online booking management and customer communication,
• le système Aquao, édité par Septeo Group, pour la gestion des réservations et la communication liées à la Thalasso.

No sensitive data (racial or ethnic origin, political opinions, religious beliefs, health data, etc.) is collected or processed by SAS EURONAT.

Legal Basis for Processing

Data processing carried out by SAS EURONAT is based on one of the following legal bases, in accordance with Article 6 of Regulation (EU) 2016/679 (GDPR):

• Performance of a contract or pre-contractual measures at the request of the data subject: processing of bookings, stay management, invoicing, customer account management, handling of information or quote requests.
• Consent of the data subject: subscription to the newsletter, sending of commercial communications or promotional offers, participation in surveys or marketing activities. You may withdraw your consent and unsubscribe from our communications at any time by clicking the unsubscribe link in our emails or by writing to us at info@euronat.fr.
• This withdrawal does not affect the lawfulness of any processing carried out prior to your unsubscribing.
• Compliance with a legal obligation: retention of accounting documents, security and safety management within the centre, compliance with tourism, tax and health regulations.
• Legitimate interests of SAS EURONAT: continuous improvement of service quality, fraud prevention, securing of transactions and handling of complaints, in compliance with the rights and freedoms of the data subjects concerned.
• Transfer of certain data to the France 4 Naturisme partner network: legitimate interest of the network in ensuring the joint management of the customer base, monitoring of bookings and sending of information or offers relating to the France 4 Naturisme network, in compliance with your rights and your consent where required.

Retention Period

Personal data is retained for the period strictly necessary for the purpose of its processing, in accordance with current regulations:

• Customer data: retained for the duration of the contractual relationship, then archived for 3 years from the end of the commercial relationship (CNIL guidelines).
• Prospect data: retained for 3 years from the last contact initiated by the data subject.
• Cookies and trackers: retained for a maximum of 13 months from the date of deposit on your device, in accordance with CNIL guidelines.
• Accounting documents and supporting records: retained for a maximum legal period of 10 years, in accordance with the French Commercial Code and the General Tax Code.
• Data related to legal or contentious obligations: retained for the period necessary to comply with those obligations or for the applicable statutory limitation period.

Recipients

The data collected in the context of booking, information requests, or customer relations is intended for:

1. SAS EURONAT and its internal departments (reception, reservations, accounting, marketing, technical) for the processing of your file, the management of your stay and customer relationship follow-up.
2. Its technical subcontractors acting on behalf of SAS EURONAT within the strict framework of service execution:
   • booking and CRM solutions: CTOUTVERT (SecureHoliday),
   • management software: INAXEL (Naxi Gestion),
   • appointment solutions / thalassotherapy: Septeo Group (Aquao),
   • payment and hosting providers.
     These providers act on the instructions of SAS EURONAT and may not use the data for any other purpose.
3. The France 4 Naturisme partner network, of which SAS EURONAT is a member, for the purposes of booking management, network customer follow-up and the sending of information or offers relating to the France 4 Naturisme network.
   You may exercise your rights with EURONAT or, where applicable, directly with France 4 Naturisme.
4. The competent administrative or judicial authorities, where required by law.

SAS EURONAT does not sell personal data to third parties. Transmissions are made solely for the needs of the service, the management of the France 4 Naturisme network, or within a legal framework.

Transfers outside the EU

Certain tools or services used by SAS EURONAT for audience measurement or communication (such as Google Analytics) may involve the transfer of statistical data to countries located outside the European Union.

These transfers concern only a limited volume of data necessary for the provision of the service concerned. In these situations, SAS EURONAT first ensures that the providers concerned offer an adequate level of protection and that they frame these transfers in accordance with the provisions of Articles 44 et seq. of Regulation (EU) 2016/679 (GDPR), including:

• by the existence of an adequacy decision issued by the European Commission;
• or, in the absence thereof, by the implementation of Standard Contractual Clauses (SCCs) approved by the European Commission;
• or by any other appropriate safeguard recognised by the CNIL.

SAS EURONAT ensures that these transfers are carried out in compliance with European data protection regulations.

Data Security

SAS EURONAT implements all reasonable technical and organizational measures to ensure the security and confidentiality of personal data collected and processed, in accordance with Article 32 of the GDPR.

These measures aim to prevent any loss, alteration, destruction, or unauthorized access to data.
They include, in particular:

• securing the IT systems and networks used for booking and stay management;
• restricting access to authorised personnel only, within the scope of their duties;
• raising awareness among and training staff on data protection;
• regular backup of data on secure storage media;
• hosting of data on servers located within the European Union and protected by appropriate security measures.

In the event of a security incident likely to pose a risk to the rights and freedoms of individuals, SAS EURONAT undertakes to notify the CNIL of the breach and, where applicable, to inform the data subjects as soon as possible, in accordance with current regulations.